Terms of Service.

Eligibility

You must be at least 18 years old and able to enter into a binding contract to use our services and create an account. By booking, you confirm that you meet this requirement.

Our services

We provide personal training and coaching — one-on-one and small-group sessions delivered at our studio, at your home, outdoors, or online — and we may sell physical and digital products. Session formats, prices, and availability are shown on the site and may change.

Your account

You are responsible for the accuracy of the information you give us and for keeping your account secure. Tell us promptly if you believe your account has been used without your permission.

Booking, payment, and taxes

Sessions and products are paid for in Canadian dollars (CAD) through our payment processor, Stripe. Applicable taxes (GST and QST) are added where required. Payment is generally taken at the time of booking to hold your slot. By providing payment information you confirm you are authorized to use the payment method.

Cancellations and refunds

Cancellations, rescheduling, and refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms. Please read it before you book.

Health, assumption of risk, and release of liability

Physical training involves inherent risks, including muscle strains, sprains, injury, and, in rare cases, serious injury or aggravation of a pre-existing condition. You should consult a physician before beginning any exercise program, and you represent that you are in good health and have no medical condition that would make training unsafe for you.

You participate voluntarily and at your own risk. To the fullest extent permitted by law, you assume all risks associated with participating in training, and you release and agree not to hold us liable for any injury, loss, or damage arising from your participation, except where caused by our gross negligence or intentional fault, and except for any liability that cannot be excluded under Québec law.

You agree to disclose any injury, condition, pregnancy, or limitation that could affect your ability to train safely, to follow reasonable safety instructions, and to stop and tell us if you feel unwell during a session.

No guarantee of results

Fitness results depend on many factors within your control, including effort, consistency, nutrition, sleep, and genetics. We coach you honestly and to a professional standard, but we do not and cannot guarantee any specific result.

Digital products and license

When you buy a digital product (such as a program or guide), we grant you a personal, non-transferable, non-exclusive licence to use it for your own training. You may not resell, redistribute, or publicly share the file. Download links are time-limited and capped for security.

Acceptable use

When using our site and services, you agree not to:

• Break the law or infringe anyone’s rights.
• Interfere with, probe, or attempt to gain unauthorized access to the site or its systems.
• Misuse forms, chat, or bookings, including spam or abuse.
• Copy, scrape, or resell our content without permission.

Intellectual property

The site, its content, branding, and materials are owned by us or our licensors and are protected by law. You may not use them beyond what these Terms allow without our written permission.

Your content

If you submit a testimonial, review, or tag us on social media, you grant us permission to display and share it in connection with our business, with attribution to your first name or handle. You can ask us to remove your content at any time.

Disclaimers and limitation of liability

Our site and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, and except for liability that cannot be limited under Québec law (including under the Consumer Protection Act), our total liability to you for any claim relating to the services is limited to the amount you paid us for the service giving rise to the claim.

Indemnification

You agree to indemnify us against claims, losses, and reasonable costs arising from your breach of these Terms or your misuse of the services, to the extent permitted by law.

Governing law

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada that apply there. Any dispute will be submitted to the courts of the judicial district of Montréal, Québec, subject to any right you have under the Consumer Protection Act. Nothing in these Terms limits the rights the Consumer Protection Act gives you.

Changes to these Terms

We may update these Terms from time to time. The effective date above shows the latest version. Continuing to use our services after a change means you accept the updated Terms.

Contact

Questions about these Terms? Email hello@nazindalab.com.