Legal
Refund & Cancellation Policy.
Effective
This policy explains how cancellations, rescheduling, and refunds work at Naz In Da Lab. It forms part of our Terms of Service. We keep it simple and fair: give us reasonable notice and you’re protected.
Cancelling or rescheduling a session
Your session is booked and paid to hold the trainer’s time. If you need to cancel or reschedule, the refund depends on how much notice you give before the session start time:
- 24 hours or more before the session — full refund, or reschedule at no charge.
- Between 2 and 24 hours before — 50% refund, or reschedule once at no charge where the schedule allows.
- Less than 2 hours before, or a no-show — no refund.
No-shows and late arrivals
If you do not show up for a booked session without notice, it is treated as a same-day cancellation and is non-refundable. If you arrive late, we’ll train for the time remaining in your slot; the session is not extended and no partial refund applies.
How refunds are issued
Approved refunds are issued through Stripe to your original payment method. Depending on your bank or card issuer, it typically takes 5 to 10 business days for the refund to appear. We do not charge a fee to process a refund.
Physical products
You may return an unused physical product in its original condition within 14 days of receiving it for a refund of the product price. You are responsible for return shipping costs, and we recommend a tracked method. Once we receive and inspect the item, we’ll issue the refund. Items that arrive damaged or defective are replaced or refunded at no cost to you — contact us with a photo.
Digital products
Digital products (such as downloadable programs or guides) are final sale and non-refundable once the download or access has been delivered, because they cannot be returned. If a file is faulty or you cannot access what you paid for, contact us and we’ll make it right.
Programs and multi-session packages
For multi-session packages or programs, unused sessions may be cancelled under the same notice rules above. Sessions already completed are not refundable. Contact us and we’ll calculate any refund on the unused portion.
If we cancel
If we ever need to cancel a session on our side, you’ll receive a full refund or a reschedule at no charge — your choice.
Exceptions
We understand emergencies happen. In cases of illness, injury, or genuine emergency, contact us — we handle these fairly and on a case-by-case basis, and nothing in this policy limits the rights you have under Québec’s Consumer Protection Act.
Contact
To cancel, reschedule, or request a refund, email hello@nazindalab.com or use your account dashboard.